99% CHANCE YOUR QUESTION IS LISTED HERE.
Being banned means you will lose your current subscriptions / benefits with us.
You can appeal your ban by filling in our ban appeal form by clicking here.
Premium includes a number of features* to improve your experience, including:
- Webstore Perks:
- 15% Discount on everything as long as you are a Premium subscriber.
- Discord Perks:
- Priority queue for requesting Snaily Art.
- Exclusive premium chat. (directly chat with our team, partners & VIPs)
- Video / screensharing options.
- Changing your own nickname.
- Sending voice messages.
- External emojis.
- External stickers.
- External soundboard sounds.
And way more…! Click here to see the whole list.
If you receive the Activity Award role on our Discord Community you unlock the following perks:
- Video / screensharing options.
- External emojis.
- SNAILPDFR perks:
- NLPDFR:
- Access to the NLPDFR Testlab.
- NLPDFR:
If you boost our Discord Community you unlock the following perks:
- Video / screensharing options.
- External emojis.
- SNAILPDFR perks:
- NLPDFR:
- FREE Rank Up: Hondengeleider.
- NLPDFR:
We do not accepted returned sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
The return address of your shipment can be found on the label. We fulfill our products at different facilities around the world depending on your location.
You are allowed to return your order within 14 days after you receiving it. If the shipping address is within EU territories the shipping costs of your returned order will be refunded. If the shipping address is in territories outside the EU, you are responsible for paying for your own shipping costs for returning your item. We don’t guarantee that we will receive your returned item.
We ship to nearly every country with the exception of:
Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria, Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, and Yemen.
For details on refunds & cancellations please refer to our Webstore Terms of Service, provided for & regulated by our partner Tebex.
Please do note:
- Any chargebacks on our Webstore may result in your access being indefinitely withdrawn / denied from our Discord and / or gameservers.
- Chargebacks on our Webstore are handled by our partner Tebex.
Yes!
We currently only partner up with Twitch & YouTube streamers / videomakers, gaming communities, Discord servers / communities & Reddit communities.
Partnership perks include: a special Discord role, 1 free Snaily design, advertisement in our designated channel & free perks on all our game servers.
We do maintain some minimum requirements before you can apply for a partnership:
- Twitch partners need to have at least 500 followers, 100 concurrent viewers & stream at least 2 times per week.
- YouTube channels need to have at least 500 subscribers, 500 average views per video & upload at least 1-3 videos per week.
- Gaming communities need to have at least 1000 members.
- Discord communities need to have at least 1000 members.
- Reddit communities need to have at least 1000 subscribers.
Are you eligable? Please send in a partner application through our Discord #support channel.
ZAP-Hosting offers the following payment methods: PayPal, Creditcard, Bitcoin, Paysafecard, Giropay, EPS, Sofortüberweisung & Paymentwall (this includes tons of additional payment methods including iDeal, Wechat Pay, etc.).
Of course! Simply click here to shoot us a quick message and we’ll follow up as fast as we can. Or create a ticket in our #support channel on our Discord.
Of course! Use code ‘Snaily’ to get 20% off your purchase.
Because ZAP-Hosting is awesome! And they are the one and only authorized seller of pre-configured FiveM® gameservers.
Click here to download our “Free Art” package which includes all Snaily designs for free!
Being banned means you will lose your current subscriptions / benefits with us.
You are able to appeal your ban on our Discord Community would you disagree with our decision.
We currently don’t offer updates for our resources.
Your in-game rank and perks are connected to your Discord Booster role.
Due to limitations you currently do not receive your in-game role / rank on Discord when boosting.
We use Discord to verify your purchase and identity. So make sure you have Discord installed on your computer as a program when launching the game. Discord needs to be launched / open while you play on our gameserver. (Discord web. is not supported)
Have you properly connected your Discord account to your purchase without receiving the role on our Discord? Try using the Discord command: /tebex:claim
A Rank Up lasts for 1 month.
A Rank Up is a paid package for one of our gameservers. This package grants you some extra’s on our gameservers such as: vehicles, clothes, weapons or scripts.
Click here to join our Discord guild.
If you got banned by Cfx.re, Steam or Discord you are automatically considered banned by us as well.
This means you will lose your current subscriptions / benefits with us.
Please make sure you ‘Add to Cart’ instead of ‘Subscribe’ in order to see all our payment methods.
Don’t forget to check your spam inbox (and when using Gmail, advertisement) and search for: “Team Snaily”, “Snaily” or “Tebex”.
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RATHER SPEAK TO SOMEONE?
