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For details on refunds & cancellations please refer to our Play Store Terms of Service, provided for & regulated by our partner Tebex.
Please do note:

  • Any chargebacks on our Play Store will result in your access being indefinetly withdrawn / denied from our Discord and / or gameservers.
  • Chargebacks on our Play Store are handled by our partner Tebex.

Yes!

We currently only partner up with Twitch & YouTube streamers / videomakers, gaming communities, Discord servers / communities & Reddit communities.
Partnership perks include: a special Discord role, 1 free Snaily design, advertisement in our designated channel & free perks on all our game servers.

We do maintain some minimum requirements before you can apply for a partnership:

  • Twitch partners need to have at least 500 followers, 100 concurrent viewers & stream at least 2 times per week.
  • YouTube channels need to have at least 500 subscribers, 500 average views per video & upload at least 1-3 videos per week.
  • Gaming communities need to have at least 1000 members.
  • Discord communities need to have at least 1000 members.
  • Reddit communities need to have at least 1000 subscribers.

Are you eligable? Please send in a partner application through our Discord #support channel.

ZAP-Hosting offers the following payment methods: PayPal, Creditcard, Bitcoin, Paysafecard, Giropay, EPS, Sofortüberweisung & Paymentwall (this includes tons of additional payment methods including iDeal, Wechat Pay, etc.).

Of course! Simply click here to shoot us a quick message and we’ll follow up as fast as we can. Or create a ticket in our #support channel on our Discord.

Of course! Use code ‘Snaily’ to get 20% off your purchase.

Because ZAP-Hosting is awesome! And they are the one and only authorized seller of pre-configured FiveM® gameservers.

Click here to download our “Free Art” package which includes all Snaily designs for free!

Being banned means you will lose your current subscriptions / benefits with us.

You are able to appeal your ban would you disagree with our decision. You can appeal your ban by filling in our ban appeal form by clicking here.

At this time we do not offer included updates.

Your in-game rank and perks are connected to your Discord Booster role.
Due to limitations you currently do not receive your in-game role / rank on Discord when boosting.

It’s possible to purchase a higher Rank Up package when you already have an active Rank Up package. Please keep in mind that this will reset the remaining time on your current Rank Up package and that you will be charged the full amount.

We use Discord to verify your purchase and identity. So make sure you have Discord installed on your computer as a program when launching the game. Discord needs to be launched / open while you player on our gameserver. (Discord web. is not supported)

Have you properly connected your Discord account to your purchase without receiving the role on our Discord? Try using the Discord command: !tebex:claim

A Rank Up lasts for 1 month.

A Rank Up is a paid package for one of our gameservers. This package grants you some extra’s on our gameservers such as: vehicles, clothes, weapons or scripts.

Click here to join our Discord guild.

If you got banned by Cfx.re or Discord you are automatically considered banned by us as well.

This means you will lose your current subscriptions / benefits with us.

Please make sure you ‘Add to Cart’ instead of ‘Subscribe’ in order to see all our payment methods.

Don’t forget to check your spam inbox (and when using Gmail, advertisement) and search for: “Team Snaily”, “Snaily” or “Tebex”.

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check the status of our services

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